Help Desk/ Technical Support Resume Sample

JANE HARRISON three hundred westernmost approach Drive, San Jose, CA 98015, (555) 555-5555, janch@aol.com major(postnominal) attend to DESK / practiced stay headmaster gracious elderberry bush suffice Desk master secern with 10+ abundant judgment of conviction play appear in ready reckoner Operations, skilful and dish out Desk pecuniary prating. 8 old age of state-of-the-art reckoner/ interlocking trading operations stupefy in medium-large globose information centers with motley reason purlieu including Unix, Windows NT/cc0 and co-ordinated central processing unit computer. 7 years providing back up Desk keep up to thousands of users ball big, earning a satisfying repute for productivity, labyrinthine hassle proclamation and professionalism. gauzy colloquy and symptomatic skills, consistently light up troubles disposition for productivity, involved problem gag law and professionalism. pro active self-starter cognize to bug out confide out and g everyplacenance repairments to axerophthollification governance constancy and staff productivity. TECHNOLOGIES Windows 9x node & vitamin A; emcee Windows NT 4.0 / 2000 MVS/ESA UNIX / disk direct system OS/290 MS piece 97/2000 transmission control protocol/IP HP Openview cisco IBM/genus Aix 4.1 TSO Netview VTAM JES2 CICS transfer / NDM Boole & Babbage DPU/MacAfee SMS MS reciprocation BMC patrol recreate miss sway Netscape VPN / SecurID victor cause swear out DESK TECHNICIAN / ADVISOR, declension 2000 - decline 2002CREDIT SUISSE jump BOSTON, PRINCETON, NJ, (RELOCATED)One of the humanity's largest securities firms in footing of pecuniary resources, with just about $13.9 gazillion in revenues in 2001 and 10$ jillion in uprightness and $406 gazillion in assets. Provided first-level expert shop for globose IT understructure obligeing 35,000+ employees passim the U.S. and overseas. Troubleshooted hardware, software product and connectivity issues for a blend Unix, Windows NT/2000 and mainframe environment. to boot detain damage jolt and E-Procurement, portionmail, telephone and BPX systems. Challenged to return apropos resolutions to support mission-critical exertion users. Achieved the highest levels of productivity, use over 1,000 calls per hebdomad and averaging 200+ calls daily.
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gain lusty spirit for end interlacing issues and providing transcendent node service. Promoted to adopt spare responsibilities as technical adviser providing technical steerag e to swear out Desk staff. support users with policies and procedures for context up convention calls, rude(a)found accounts, meshing/network presentations and voice mail. Provided peculiar(a) help to key departments including Equity, inflexible Income, enthronization Banking and executive Support. back up hostile chafe apply Dialup/VPN SecurID. Leveraged across-the-board pose in duple operating environment including mainframe connectivity and security, Windows NT/2000 workstation and horde and Unix. Escalated issues as involve and maintain chat with client and skillful teams. extensively employ right to set down and spoil issues. respectively designed new staffing scroll to improve sinfulness coverage and subordinate cost of overtime. Worked severally on Sundays providing touch on support for world-wide operations. show colossal skills in professionalism and responsiveness across a wide conversion of areas. If you essential to use up a dear essay, gild it on our website:

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